Frequently Asked Questions
Everything you need to know about our signature blends and shipping policies.
How should I store my Smith Teamaker tea to maintain freshness?
To preserve the delicate essential oils and flavor profiles, we recommend storing your tea in a cool, dry, and dark place away from strong odors. Our signature cartons and airtight tins are designed to protect the tea from light and moisture.
Are your tea sachets compostable?
Yes, our signature oversized sachets are made from a plant-based material that is commercially compostable. We are committed to sustainability without compromising the quality of the infusion.
What is the 'Batch Number' on my package used for?
Each box features a batch number that allows you to trace the origin and story of your tea. You can enter this code on our website to see the specific harvest details and the teamaker who blended it.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping within the United States usually takes 3-7 business days, while expedited options are available at checkout.
Do you offer international shipping?
We currently ship to select international destinations. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
What is your return policy for food products?
Due to the perishable nature of tea, we cannot accept returns on opened products. However, if there is an issue with your order or if it arrived damaged, please contact our team within 30 days for a replacement or refund.