Returns & Replacements

At Steven Smith Teamaker, we want you to be completely satisfied with your purchase. If your tea or teaware arrives damaged or does not meet your expectations, please contact us within 30 days for a resolution.

Return Process

• 1.
  Contact Our Team

  Email our customer support team with your order number and a brief description of the issue to initiate your request.

• 2.
  Provide Documentation

  For damaged items, please include a photo of the product and packaging to help us improve our shipping process.

• 3.
  Evaluation

  Our team will review your request within 2 business days to determine if a return, exchange, or refund is appropriate for your food-grade product.

• 4.
  Resolution

  Once approved, we will issue a replacement shipment or a refund to your original payment method, excluding any original shipping fees.